FAQs

Do you have any questions about the service?

What is Eelp!?

We are a company thought for cosmopolitan people who don’t have time available. We manage all your personal services for you to enjoy more free time.

Delegate all your daily needs, through the App, and do not worry about anything. An Eelper will be in charge of coordinating the best services, when you need them, and where you need them. We work 365 days a year.

How much does Eelp! cost?

We currently offer two price options 

- Payment for service: You will only pay 2.90€ for the services you contract, from Monday to Sunday from 9:00 am to 11:00 pm through the app, What's app and mail. Every time you request a service this will have its price, Eelper will always inform you through the chat of the App, What's app or mail of the price of each professional or service you request and you must confirm it before hiring it. For example, if you need to spend the ITV for you, the cost would be: management of your Eelper 2.90 €, ITV expenses 40 €, price of the professional that will pick up your car, will pass the ITV and refund 40 €.

- Memberships: You have two options, Premium with a cost of 29 € / month, which includes 10 services, from Monday to Sunday through the app, What's app and mail (in case you exceed the 10 Premium fee services automatically go to the Gold fee). And the Gold quota, which includes 20 services, from Monday to Sunday through the app, What's app and phone. Once you are a member, either Premium or Gold, every time you request a service this will have its price, Eelper will always inform you through the chat of the App, What's app or mail of the price of each professional or service you request and you must confirm it before hiring it. For example, if you need to spend the ITV for you, the cost would be: ITV expenses 40 €, price of the professional that will pick up your car, will pass the ITV and will refund 40 €. . Each service is invoiced independently.


Who are the Eelpers?

They are employees of Eelp!, enthusiastic about dealing with people. From our central offices, they are responsible for solving the daily needs of our clients by proposing the best service in each case. You will be able to see their profiles in the App every time they serve you.

What kind of service can I request from Eelper?

Everything you may need, except for activities considered illegal by the Spanish State.

Home related, such as dry cleaning, laundry, ironing, cleaning, supermarket, arrangements, running errands…

Related to the car, such as washing it at home or taking it to a car wash, putting gas, taking it to the repair shop or repair it, change the battery in the garage, pass the ITV (Vehicle Inspection Test)  change the tires…

Related to your pet and its care while you are travelling, walk it…

Related to the care of children and elderly people, at home, in the hospital, finding a teacher…

Related to your personal beauty, like manicure, hairdressing or laser hair removal at home…

Related to your well-being like physiotherapy, yoga, meditation, personal trainer…

Related to professional services such as a lawyer, a credit counselor, writing a contract…

Related to services for cosmopolitan people, with activities such as searching for a rental apartment…

Everything you need.

Eelp! is always selecting the best specialized suppliers who will always offer you an exceptional service at the desired location and time. And if you have a favorite professional, we also have it in mind.

How do I place an order?

Desde el chat de la App, vía WhatsApp o mail. Nuestros Eelpers están esperando para atenderte. Ellos te consultarán los detalles para poder ofrecerte la solución más adecuada a tu necesidad.

How is the payment made?

Payment is made by credit card through the App and is only made once the service is accepted. You can rest easy, our payment system through the app is totally secure. In order to guarantee your security we avoid storing any banking data. The data are transmitted securely through the Banc de Sabadell’s payment gateway that complies with the international PCI security standard. All credit cards are accepted.

When can I use Eelp!?

En Eelp! trabajamos desde las 09.00 hasta las 23.00 horas de Lunes a Domingo.

Where is it available?

We currently operate only in Barcelona. Would you like Eelp to be in your city? Send us an email to smile@eelp.com indicating which city you live in and we will let you know when we are there.

I am a professional, how can I work with Eelp!?

Send us an email to our email address smile@eelp.com  listing your experience, references, and other personal data in order to contact you.

I have more questions...

For additional questions, please contact us at smile@eelp.com.