FAQ

FAQs

Do you have any questions about the service?

What is Eelp!?

We are a company thought for cosmopolitan people who don’t have time available. Through our app we manage all kinds of services so you can enjoy more free time.

Delegate all your daily needs, through the App, and do not worry about anything. An Eelper will be in charge of coordinating the best services, when you need them, and where you need them. We are available 365 days a year, from Monday to Sunday, except holidays.

How much does Eelp! cost?

We currently offer two price options:

  • Payment for service : It is free and you will only pay € 2.90 each time you request a service, as a management fee. Our team of Eelper’s will always inform you the price of each professional or service that you request and you will have to confirm it before contracting it. For example, if you need us to pass the ITV for your car, the cost would be: service management € 2.90, ITV costs € 40 and price of the professional who will pick up your car, pass the ITV and return € 40. With attention from Monday to Sunday from 9:00 a.m. to 10:00 p.m. through the app, WhatsApp and / or mail.

 

  • Memberships: You have two membership options. The “Premium” membership with a cost of € 29 / month, which includes the cost of managing 10 services, with personalized attention from Monday to Sunday through the app, WhatsApp and mail, and the “Gold” membership, which includes the cost of managing 20 services, with personalized attention from Monday to Sunday through the app, WhatsApp and / or phone. * In the case of exceeding the 10 services of the “Premium” membership, you membership will automatically be upgrade.

Who are the Eelpers?

They are employees of Eelp!, enthusiastic about dealing with people. From our central offices, they are responsible to attend and manage all the needs and services of our clients by proposing the best service in each case. You will be able to see their profiles in the App every time they serve you.

What kind of service can I request from Eelper?

Everything you may need, except for activities considered illegal by the Spanish State.

Home related, such as dry cleaning, laundry, ironing, cleaning, supermarket, arrangements, running errands…

Related to the car, such as washing it at home or taking it to a car wash, putting gas, taking it to the repair shop or repair it, change the battery in the garage, pass the ITV (Vehicle Inspection Test)  change the tires…

Related to your pet and its care while you are travelling, walk it…

Related to the care of children and elderly people, at home, in the hospital, finding a teacher…

Related to your personal beauty, like manicure, hairdressing or laser hair removal at home…

Related to your well-being like physiotherapy, yoga, meditation, personal trainer…

Related to professional services such as a lawyer, a credit counselor, writing a contract…

Related to services for cosmopolitan people, with activities such as searching for a rental apartment…

Everything you need.

Eelp! is continuously selecting the best specialized providers that will always offer you an exceptional experience & service. And if you have a favorite professional, we will work with them.

How do I place an order?

By chat from App, via WhatsApp or mail. Or if you are one of our “Gold” clients, you can also call us by phone.

How is the payment made?

Payment is made by credit card through the App and is only made once the service is accepted. You can rest easy, our payment system through the app is totally secure. In order to guarantee your security we avoid storing any banking data. The data are transmitted securely through the Banc de Sabadell’s payment gateway that complies with the international PCI security standard. All credit cards are accepted.

When can I use Eelp!?

Eelp! works from 9:00 a.m. to 10:00 p.m. from Monday to Sunday, except holidays.

Where is it available?

We currently operate only in Barcelona and Madrid. Would you like Eelp! to be in your city? Send us an email to smile@eelp.com indicating which city you live in and we will let you know when we are there.

I am a professional, how can I work with Eelp!?

Send us an email to our email address smile@eelp.com  listing your experience, references, and other personal data in order to contact you.

I have more questions...

For additional questions, please contact us at smile@eelp.com